Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to share your experience with a crypto casino? This page explains the best way to reach us and what to expect when you do.
How to Reach Us
The easiest way to contact the Bitcoin Casinos Australia team is by email:
We aim to respond to all enquiries within 48 hours on business days. During busy periods it may take a little longer, but we read every message and will get back to you.
What We Can Help With
We're a comparison and review site, not a casino operator, so there are some things we can help with and others we cannot. Here's a quick guide:
- Review questions — If you have a question about how we assessed a particular bitcoin casino, the criteria we used, or why a site is ranked the way it is, get in touch and we'll explain our reasoning.
- Corrections and updates — Bitcoin casinos change their terms, bonuses and payment methods regularly. If you've spotted information on our site that looks out of date or inaccurate, please let us know. We take accuracy seriously and will investigate promptly.
- Reader feedback — Your experience at a crypto casino — positive or negative — helps us keep our coverage grounded. We're happy to hear what you've found in the wild.
- Editorial suggestions — If there's a topic, game type, payment method or casino feature you'd like us to cover in more depth, we're open to suggestions.
- Partnerships and commercial enquiries — If you represent a casino or related business and want to discuss how our site works, email us at the address above and mark your subject line accordingly.
What we can't help with: We are not able to intervene in disputes between players and casino operators, process withdrawals, reset accounts or provide customer support on behalf of any casino. For those matters you'll need to contact the casino directly.
Responsible Gambling Support
If you or someone you know is experiencing difficulty with gambling, please don't wait to seek help. Our responsible gambling page lists Australian support services and practical tools you can use right now — including self-exclusion, spending limits and free counselling lines available to Australian residents.
About Our Editorial Team
Bitcoin Casinos Australia researches, reviews and compares offshore crypto casinos for Australian players. Our coverage includes licensing and regulation, bonuses, online pokies, live dealer games, crypto payment methods and mobile compatibility. You can read more about how we work and what drives our rankings on our about us page.
We also publish our terms and conditions, which explain how this site operates, including our commercial relationships and how they do and don't affect our editorial output.
Response Times and What to Include
To help us get back to you as quickly as possible, it's worth including a few details in your message:
- The page or casino name your question relates to.
- A brief description of what you're asking or reporting.
- If you're flagging a factual error, a link or source that supports the correction — we'll verify it independently before making any changes.
We don't share your contact details with third parties, and we won't add you to any mailing list without your consent.